Customer Support Regional Lead at Bolt

Full time @Bolt in Customer Care , in Customer Service
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Job Detail

  • Job ID 8722
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Job Description

Bolt, previously known as Taxify, is the leading European transportation platform providing ride-hailing and scooter-sharing services. The company’s mission is to make urban travel easier, quicker, and more reliable.


Customer Support Regional Lead

We are looking for a Regional Lead to join our Customer Support Leadership team. This person will play a primary role in actively reducing customer friction across our products. Let’s build cities for people, not cars together!

Your daily adventures will include:

  • Lead a large team of inhouse and Supplier people in pursuit of our Customer Support Purpose
  • Providing customer experience feedback to the business so we can improve our products and services
  • Solving customer issues and making it feel easy so customers continue to use our products and services
  • Offering cost-efficiency – giving us financial credibility
  • Delivering high levels of stakeholder engagement – giving us the credibility to influence the customer experience
  • Lead a team of Senior Team Leads
  • Liaise with our outsourcing suppliers in order to drive performance and expansion strategy
  • Be a role model leading our support readiness for existing and predicted challenges and share ideas to decrease the workload and improve the quality & speed of Bolt’s customer support
  • Contribute to your peer’s success through collaboration, creativity, and giving critical constructive feedback
  • Identify problems and opportunities to support our purpose and then initiative, own, and contribute to solutions
  • Ensure your people are highly engaged
  • Drive clarity of purpose to ensure your people understand their purpose and how it aligns with Bolt’s success
  • Drive a diverse and inclusive environment to ensure all of your people know their opinions matter

We are looking for:

  • Drive – our leaders are hard-working, able to tackle large challenges with enthusiasm
  • Intelligence – our leaders are able to learn and solve new problems – they can troubleshoot logically, create scalable and repeatable processes
  • Integrity – our leaders are respectful, ethical, and trustworthy
  • Empathy – our leaders can relate to our Customers and their colleagues, they seek to understand different views
  • Coach-ability – our leaders actively seek out, listen to and act on constructive feedback
  • Team players – our leaders collaborate openly and contribute to each other’s success
  • Humility – our leaders don’t need to be the smartest in the room, or be right – they seek out the best decisions and solutions always putting Bolt and the Team ahead of their own ego
  • Growth mindset – our leaders coach their teams for success, they understand learning from mistakes makes us better Leaders

Method of Application

Interested and qualified? Go to Bolt on to apply

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