Responsibilities
- Customer Journey Comfort- Ensure all the customers are served as per the company standards
- Customer Contact & Communication- Ensuring that all phone call and email enquiries are responded to in a timely manner
- Monitoring Customer Complaint Resolution- Proactively ensure that all customers’ complaints and enquiries are recorded and responded to promptly and satisfactorily.
- Customer/Business Survey- Proactively conduct voice of the customer surveys to gather customer feedback
- General Company Co-ordination- Attend other Departmental meetings and share pain points for resolution
- Business Support- Follow up leads received at CX and those mined in daily customer interaction
- CX Reporting- Generate and maintain customer service reports using the company system
- Company/Customer Events- Assist in coordinating customer service events including customer day.
- Personal Growth-Continuous professional development to keep up with current industry trends in the industry.
- Any other duties- as may be assigned.
Desired Skills And Qualifications
- Bachelors degree in a business related field from a recognized institution
- Certified trainings in customer service
- At least 2 years demonstrable customer service experience
How To Apply
Interested and qualified candidates should submit their CVs to hr@springboardcapital.co.ke
