TOUR OPERATOR JOB OPPORTUNITY
Contract @Staffrite in Customer Experience , in Customer Service , in Sales , in Tourism & Travel Shortlist Email JobJob Detail
Job Description
Position: Inbound and Outbound Tour Operator (2)
Location: Nairobi
Salary: KES 36,000 Gross
Key Responsibilities
• Prepare comprehensive and accurate tour quotations for both local and international destinations, ensuring competitive pricing and tailored experiences for each client.
• Oversee and manage all aspects of hotel reservations and bookings, coordinating with various properties to secure the best rates and accommodations for clients.
• Provide exceptional customer care by addressing inquiries, resolving issues, and maintaining a high level of client satisfaction through personalized service.
• Conduct thorough sales and marketing activities, including benchmarking competitors to identify opportunities and develop strategies to increase market share.
• Handle incoming calls and attend to walk-in clients, offering professional and courteous service to meet their travel needs.
• Offer detailed and specific advice about various travel destinations, drawing on extensive knowledge and experience to help clients make informed decisions.
• Create detailed and customized itineraries, ensuring that all the needs and preferences of customers are met, from transportation to activities.
• Arrange all necessary transportation, accommodation, tours, and activities, coordinating with various service providers to ensure seamless travel experiences.
• Liaise with airlines, hotels, and ground transport companies such as coach operators to make suitable arrangements and secure the best possible deals for clients.
• Efficiently and diplomatically manage and document customer complaints, ensuring quick resolution and maintaining a positive company image.
• Plan and advertise various promotions to attract new customers and retain existing ones, utilizing creative strategies to boost sales.
• Make alternative arrangements for customers who have had their trips interrupted by unforeseen issues, ensuring minimal disruption and satisfaction.
• Gather and evaluate customer feedback on their holidays, issuing appropriate feedback forms and using the information to improve services.
• Occasionally travel abroad for research purposes, gaining firsthand knowledge of destinations to enhance the travel experiences offered to clients.
• Design and set up attractive displays at trade shows, showcasing the company’s offerings and engaging potential customers.
Qualifications
• Bachelor’s degree in Tourism, or a Diploma in Tourism, Hospitality, Business, or a related field.
• IATA and Amadeus training is an added advantage.
• Must have at least two years of experience in outbound booking and experience working with international Destination Management Companies (DMCs).
• Strong sales and negotiation skills are essential.
Application Process
To apply for this position, please send your CV only quoting the job title on the email subject (Inbound and Outbound Tour Operator) to vacancies@staffrite.co.ke . Shortlisting and interviews are on a rolling basis.
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