Job Description
Administration Jobs In Kenya.
Receptionist , Karen Country Club.
Duties and Responsibilities
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Receiving and signing in members and guests, providing them with the required information on products and services.
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Receive and handle bookings and inquiries by email, telephone, or walk-ins within a timely manner and within the Club’s set standards.
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Maintain a guest register while ensuring that guests registration cards are duly filled.
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Ensure guests have proper documentation as required to access the Club services.
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Receive feedback from members and guests using the Club’s facilities, address their requests, enquiries, or concerns.
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Preparing reports on various matters as reported at the reception such as complaints, suggestions and concerns and communicating them to the responsible Managers.
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Make and receive all telephone calls and provide callers with necessary information and assistance.
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Upsell Club merchandise and services to guests and members.
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Monitor and control of stationaries, supplies and other consumables in the section.
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Support Library operations as and when required.
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Function as a center of information for members, guests, and staff.
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Update the notice boards and the marketing screens.
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Keep abreast of attractions, current promotions, and Club events to provide information to members and guests on request.
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Make purchasing and stores requisitions for the department.
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Ensure the front desk is always clean and tidy.
Academic qualifications and experience
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Diploma in Front Office operations.
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Certification in Customer care relations.
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Proficiency in use of Computer.
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2-3 years’ experience of front desk operations in a reputable organization.
Personal attributes
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Excellent interpersonal and communication skills both written and spoken.
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Good organizational skills and keen to details.
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Public relations and problem-solving skills.
How To Apply
Interested applicants should send their updated CVs and application letters to recruitment@karen.or.ke by 5.00 pm on 30th June 2022 with the email subject being – Receptionist.
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